Get assistance with order tracking, returns, and technical queries for all Land Rover parts delivery and Range Rover models. Check out our shop for deals and offers.
Welcome to Our Customer Support Center
Here's Your Guide on How to Seamlessly Request for Support, Order Parts, and Partner with Our Brand
Explore the sections below to get started and discover how we can assist you in making the most out of your interaction with us.
Requesting for Support
To request support, simply fill out and submit our inquiry form, which you can access via the Contact Us page located in the top left corner of our website header. Please provide as many details as possible regarding the issue you need assistance with, and then submit your request. Once we receive your inquiry, we’ll raise a support ticket and get back to you within 10 minutes during business hours.
Partnering with Our Brand
WhatsApp Chat Support
FAQs & Troubleshooting
Your Quick Guide to Solutions and Support
Here’s a breakdown of the three types we offer for your Land Rover:
- Genuine Land Rover Parts: These are the official parts made by Land Rover themselves. They offer guaranteed compatibility and the highest quality, but can sometimes come at a premium price.
- OEM (Original Equipment Manufacturer) Parts: These parts are made by the same companies that supply Land Rover with parts for their vehicles. They are typically identical to Genuine parts but may be slightly less expensive.
- Aftermarket Parts: These are high-quality, non-genuine parts designed to fit your Land Rover. They offer the best value for money, but you should ensure they come from a reputable brand.
Our orders are processed by our dedicated Sales Team during our office hours: Monday to Friday, 9 AM to 5 PM. Any orders placed within this timeframe will be processed as quickly as possible.
We aim to get your Land Rover parts to you fast! Here’s a breakdown of the typical timeline:
- Processing: 1-5 business days
- Delivery: 3-7 business days
This means you should receive your order within 7-14 business days from the time you place it.
Absolutely! As soon as your order ships, you’ll receive an automated email with tracking information. This allows you to follow your package’s journey directly to your doorstep.
Yes! We are happy to deliver your Land Rover parts anywhere within the East African Region. Just be sure to complete your order form and specify your desired delivery destination.
We strive to maintain a large inventory of Land Rover parts, but due to the vast selection we offer, it’s not always possible to keep everything readily available.
We update our stock information regularly, however, there may be rare instances where it differs from what’s shown on the website. If this happens, we will notify you as soon as possible and discuss any adjustments to your order.
No, all the parts listed on our website are brand new. However, we may occasionally offer reconditioned parts, which will always be clearly marked in the product description.
While we don’t offer traditional trade discounts, we are committed to providing competitive pricing on all our Land Rover parts.
Want to save even more? Sign up for our newsletter! We regularly offer exclusive discounts and promotions to our subscribers. This ensures you’ll never miss a chance to get the best deals on the parts you need.
Reach out:
For enquiries or order placement, write to [email protected]. We’ll revert within 20 minutes during business hours.
Call us on
+254 790 052 146
Need Help Finding the Perfect Parts?
Our Experts Are Here to Assist You
If you have any questions regarding part compatibility, specific needs for your vehicle, or require personalized recommendations, we’re happy to assist you. Submit the details of your inquiry on this adjacent form and one of our team experts will reach out to you with a personalized assistance.